Have questions? We have answers.
- Q: What is XFINITY WiFi?
- A: XFINITY WiFi is a network of hotspots that keep you connected to the Internet at WiFi speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers. XFINITY WiFi is included with XFINITY Internet (Performance tier and above) at no additional cost.
- Q: Do I qualify for XFINITY WiFi service?
- A: You qualify if you subscribe to one of the following XFINITY Internet services:
- Performance tier and above for residential customers
- Starter tier and above for business customers
Or if you don’t meet the eligibility requirements listed above, then you can try XFINITY WiFi at locations where complimentary service is offered. Follow the sign in instructions for non-customers.
- Q: I’m not an XFINITY Internet customer. Can I access XFINITY WiFi?
- A: XFINITY WiFi is offered to XFINITY Internet customers at no extra charge. However, there are locations where XFINITY WiFi is offered to non-customers as a complimentary service. While in those locations, follow the sign-in instructions for a non-customer.
- Q: What are the minimum system requirements for XFINITY WiFi?
- A: You can connect to XFINITY WiFi from any WiFi enabled device such as a mobile computer (e.g. PC, Mac), mobile phone (e.g. iPhone®), tablet (e.g. iPad®) and other devices such as iTouch®, Kindle, Nook, etc. The web-based login process of XFINITY WiFi requires that your default browser be configured to allow persistent cookies.
You can find more on how to configure your browser to accept cookies here.
- Q: How do I connect to an XFINITY WiFi hotspot?
- A: Using your WiFi-enabled device, connect to the XFINITY WiFi Network (network name: “xfinitywifi”) and launch your browser. Sign in using your Comcast.net email address or username and password, then start browsing the Web! Click here for detailed instructions. If you do not remember your username and password, then follow one of the options below:
Forgot your user name? Get it now.
Forgot your password? Reset it now.
Chat with a Live Chat Representative who can provide you with your Comcast credentials or call 1-800-XFINITY.
- Q: Forget your XFINITY WiFi username and password?
- A: Forgot your user name? Get it now.
Forgot your password? Reset it now.
Chat with a Live Chat Representative who can provide you with your Comcast credentials or call 1-800-XFINITY.
- Q: Where are XFINITY WiFi hotspots?
- A: Check the hotspot location map to find a hotspot near you. Or look for “xfinitywifi” in the list of available networks on your WiFi-enabled device.
New XFINITY WiFi hotspots are being added every day! Stay informed by checking the hotspot location map to see if a hotspot has recently been added in your area.
- Q: I’m having trouble connecting or using XFINITY WiFi, what do I do?
- A: There could be a number of factors affecting your connection, including but not limited to your proximity to the WiFi hotspot, signal strength being hindered by buildings, trees or other structures in your line of sight, or even the type of device that you are using.
If “xfinitywifi” is not in the list of available networks, you are probably not in an XFINITY WiFi hotspot. Check the hotspot location map to find a WiFi hotspot close by.
If the “xfinitywifi” network name is in the available SSID list and you still can’t connect, check the WiFi-enabled device to see how many signal bars are present. If there is only one or two bars, you may need to move closer to the center of the signal – moving closer to the center of the hotspot will increase the quality of the connection.
If you still cannot get online and your Comcast ID and password are correct, it is possible that we are having a service issue. Please contact our Customer Support Center at 1-800-XFINITY.
- Q: I’m getting an error message when attempting to login to XFINITY WiFi, what do I do?
- A: If you are seeing a message that your browser’s cookie feature is turned off (or if you seeing a non-descriptive error message), you may need to configure your browser to accept persistent cookies.
Apple iPhone® (*)
- Tap Settings
- Tap Safari
- Under Privacy, tap Accept Cookies and select “From visited”.
Android
- Open the browser then push the Menu button on the device
- On the screen, tap More, then Settings
- Tap the checkbox next to the Accept Cookies option. It should now have a green check mark.
Microsoft Internet Explorer
- Click Tools then select Internet Options
- Select the Privacy tab then click Advanced.
- Select “Override Automatic Cookie Handling.”
- Select the “Accept” or “Prompt” option under “First-Party Cookies” and “Third-Party Cookies”
- In the Internet Options window, click OK to exit.
Mozilla Firefox
- Click Tools then select Options
- Click Privacy in the top panel
- Select the checkbox labeled “Accept cookies from sites” and then click OK to exit.
Google Chrome
- Select Tools then select Options in Windows, or Chrome then select Preferences for Mac
- Select the Under the Hood tab then click Content Settings in the Privacy section
- Select Allow local data to be set to allow both first-party and third-party cookies.
Apple Safari
- Go the Safari drop-down menu and select Preferences
- Click Security in the top panel
- Under “Accept Cookies” select Only from sites you navigate to.
* For some Apple devices, it may be necessary to take the following additional steps:
- Go to https://wirelessportal.comcast.net/logout.php to logout of the service while connected to XFINITY WiFi
- Clear cookies on the device
- Set cookies to one of the “accept cookies” options
- Attempt to surf, get redirected to the sign-in page, and sign-in
- Q: Is XFINITY WiFi secure?
- A: Comcast is committed to making your WiFi experience as fast, fun and safe as possible. Whenever you login, we help protect your privacy and the safety of your Comcast ID and password by providing 128-bit encryption on the sign in page. This is the same standard used by thousands of online banking and financial services sites around the world to protect your critical transactions.
However, for the most secure online experience possible, be safe and smart.
- Use a firewall, and an anti-virus program such as Constant Guard™, the most comprehensive suite of online protection – included with XFINITY Internet for no extra cost ($360 value).
- Turn off file sharing when using your computer or handheld on a network, at home, or on the road.
- Keep your anti-virus programs up to date, and perform regular system scans to detect any problems early.
- Q: How long can I stay connected to XFINITY WiFi?
- A: XFINITY WiFi will log you off after you have left the hotspot (typically after 5 minutes) or after a prolonged period of inactivity. However, once you have successfully signed in using a WiFi enabled device, your device will be registered for Automatic Sign In and you will not be required to provide your Comcast ID and password to connect to the XFINITY WiFi network using the same device. These measures are designed for your security and to ensure a better WiFi experience.
- Q: Why do I experience XFINITY WiFi connectivity issues while I am on-the-go?
- A: Unlike cellular’s broad wireless coverage, it is important to remember that XFINITY WiFi coverage is more localized – available only within the immediate area around the XFINITY WiFi hotspots.
- Q: Does XFINITY WiFi usage count toward my 250GB High Speed Internet Allowance?
- A: Yes, WiFi usage will be counted against the monthly allowance of 250GB. However, this will not be an issue for typical XFINITY Internet users because 99.9% of subscribers are not impacted by the allowance. The limit is in place to curb excessive use and to maintain an excellent user experience for everyone on the network. Excessive users consume so much data that the usage could negatively impact the online service for other customers.
- Q: When is XFINITY WiFi coming to my area?
- A: New XFINITY WiFi hotspots are being added every day! Stay informed by checking the hotspot location map to see if a hotspot has recently been added to your area.
- Q: What are the Terms of Service for XFINITY WiFi?
- A: The Terms of Service, Acceptable Use Policy, and Privacy Statement for Comcast customers can be found here.
XFINITY WiFi terms of service for non-customers can be found here.
- Q: What is Automatic Sign In for XFINITY WiFi?
- A: Automatic Sign In is a feature that identifies devices that have successfully signed in to the XFINITY WiFi service, and allows these devices to connect to the network in the future without the need to sign in. Users may register up to seven devices, and each device must be registered individually.
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