Have questions? We have answers.

Q: What is XFINITY WiFi?
A: XFINITY WiFi is a network of hotspots that keep you connected to the Internet at WiFi speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers. XFINITY WiFi is included with XFINITY Internet (Performance tier and above) at no additional cost.
Q: Do I qualify for XFINITY WiFi service?
A: You qualify if you subscribe to one of the following XFINITY Internet or Business Class Internet services:

  • Performance tier and above for residential customers
  • Starter tier and above for business customers

Or if you don't meet the eligibility requirements listed above, then you can try XFINITY WiFi at locations where complimentary service is offered. Follow the sign in instructions for non-customers.
Q: I'm not an XFINITY Internet customer. Can I access XFINITY WiFi?
A: XFINITY WiFi is offered to XFINITY Internet customers at no extra charge. However, there are locations where XFINITY WiFi is offered to non-customers as a complimentary service. While in those locations, follow the sign-in instructions for a non-customer.
Q: What are the minimum system requirements for XFINITY WiFi?
A: You can connect to XFINITY WiFi from any WiFi enabled device such as a mobile computer (e.g. PC, Mac), mobile phone (e.g. iPhone®), tablet (e.g. iPad®) and other devices such as iTouch®, Kindle, Nook, etc. The web-based login process of XFINITY WiFi requires that your default browser be configured to allow persistent cookies.
Q: How do I connect to an XFINITY WiFi hotspot?
A: Using your WiFi-enabled device, connect to the XFINITY WiFi network (network name: “xfinitywifi”) and launch your browser. The browser will redirect you to XFINTY WiFi sign-in page (if you don't see the sign-in page, you may have to type a different address in your Web browser - such as www.google.com - to be redirected to the XFINITY WiFi sign-in page). Sign in using your Comcast.net email address or username and password, then start browsing the Web! You can use your primary or a secondary username and password to sign in to XFINITY WiFi.

Click here for detailed instructions. If you do not remember your username and password, then follow one of the options below:

Forgot your user name? Get it now.
Business Class Customers, click here.

Forgot your password? Reset it now.
Business Class Customers, reset it here.

Chat with a Live Chat Representative who can provide you with your Comcast credentials or call 1-800-XFINITY.
Q: Forget your XFINITY WiFi username and password?
A: Forgot your user name? Get it now.
Business Class Customers, click here.

Forgot your password? Reset it now.
Business Class Customers, reset it here.

If you are an XFINITY Internet customer, chat with a Live Chat Representative who can provide you with your Comcast credentials or call 1-800-XFINITY.
Q: Where are XFINITY WiFi hotspots?
A: Check the hotspot location map:
1. Go to http://www.comcast.com/wifi
2. Click on “Find a Hotspot” near the top of the page
3. Enter Address, City, State, or Zip to find a hotspot close by

You may also look for “xfinitywifi” in the list of available networks on your WiFi-enabled device as you travel around town.

**New XFINITY WiFi hotspots are being added every day! Stay informed by checking the hotspot location map to see if a hotspot has recently been added in your area.
Q: I'm having trouble connecting or using XFINITY WiFi, what do I do?
A: There could be a number of factors affecting your connection, including but not limited to your proximity to the WiFi hotspot, signal strength being hindered by buildings, trees or other structures in your line of sight, or even the type of device that you are using.

If “xfinitywifi” is not in the list of available networks, you are probably not in an XFINITY WiFi hotspot. Check the hotspot location map:

1. Go to http://www.comcast.com/wifi
2. Click on “Find a Hotspot” near the top of the page
3. Enter Address, City, State, or Zip to find a hotspot close by

If the “xfinitywifi” network name is in the available network list and you still can't connect, check your WiFi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the center of the signal - moving closer to the center of the hotspot will increase the quality of the connection.

If you still cannot get online and your Comcast email address or username and password are correct, it is possible that we are having a service issue. Please contact our Customer Support Center at 1-800-XFINITY and select the High Speed Internet service option.
Q: Is XFINITY WiFi secure?
A: Comcast is committed to making your WiFi experience as fast, fun and safe as possible. Whenever you login, we help protect your privacy and the safety of your Comcast email address or username and password by providing 128-bit encryption on the sign in page. This is the same standard used by thousands of online banking and financial services sites around the world to protect your critical transactions.

However, for the most secure online experience possible, be safe and smart.
  • Use a firewall, and an anti-virus program such as Constant Guard™, the most comprehensive suite of online protection – included with XFINITY Internet for no extra cost ($360 value).
  • Turn off file sharing when using your computer or handheld on a network, at home, or on the road.
  • Keep your anti-virus programs up to date, and perform regular system scans to detect any problems early.
Q: How long can I stay connected to XFINITY WiFi?
A: XFINITY WiFi will disconnect you from the network after you have left the hotspot (typically after 5 minutes) or after a prolonged period of inactivity. However, if you have successfully signed in to XFINITY WiFi previously, your device will be registered for Automatic Sign In and you will not be required to provide your Comcast email or username and password to connect the same device to the XFINITY WiFi network. These measures are designed for your security and to ensure a better WiFi experience.
Q: Why do I experience XFINITY WiFi connectivity issues while I am on-the-go?
A: Unlike cellular's broad wireless coverage, it is important to remember that XFINITY WiFi coverage is more localized – available only within the immediate area around the XFINITY WiFi hotspots.
Q: When is XFINITY WiFi coming to my area?
A: New XFINITY WiFi hotspots are being added every day! Stay informed by checking the hotspot location map to see if a hotspot has recently been added to your area.

1. Go to http://www.comcast.com/wifi
2. Click on “Find a Hotspot” near the top of the page
3. Enter Address, City, State, or Zip to find a hotspot close by
Q: What are the Terms of Service for XFINITY WiFi?
A: The Terms of Service, Acceptable Use Policy, and Privacy Statement for Comcast customers can be found here.

XFINITY WiFi terms of service for non-customers can be found here.
Q: What is Automatic Sign In for XFINITY WiFi?
A: Automatic Sign In is a feature that identifies devices that have successfully signed in to the XFINITY WiFi service previously, and allows these devices to connect to the network in the future without the need to sign in, as long as the account remains active and in good standing.

Automatic Sign In is NOT supported:
  • At partner network hotspots. Check the hotspot location map to identify these locations.
  • When signing in using a non-Comcast.net Business Class Internet username and password.

To use XFINITY WiFi and Automatic Sign In on multiple devices, you will have to sign in on each device to register.
Q: Why am I seeing the “You're on XFINITY WiFi” notification?
A: This notification lets you know your device is successfully connected to the XFINITY WiFi network. If you are using a device that supports both 3G/4G data and WiFi, you are now able to take advantage of XFINITY WiFi speeds while conserving usage on your wireless data plans. Once you've connected to an XFINITY WiFi hotspot for the first time, many WiFi enabled devices will automatically re-connect to known hotspots. If your device is registered to automatically sign-in to XFINITY WiFi, the notification reminds you that you are connected to a network you know and trust.

If you are experiencing any problems related to this notification, please send an email to xfinitywifi_support@cable.comcast.com. Please include the following information in your email:

  • Description of the problem
  • The website affected (e.g. YouTube or CNN.com)
  • Type of device (e.g. Macbook, iPhone, Android tablet, etc.)
Q: What is CableWiFi and how do I connect to XFINITY WiFi using it?
A: CableWiFi is an extension of the XFINITY WiFi service offered by Comcast, giving you access to even more hotspots on-the-go.

In select partner hotspot locations (view coverage on www.xfinity.com/wifi), you can access XFINITY WiFi at no additional charge using the CableWiFi network name. Please follow the below instructions to connect:
  • Select the CableWiFi network name from the list of available wireless network connections and connect to it.
  • Open your browser and choose XFINITY when prompted to select your Internet Service Provider.
  • Enter your Comcast username or email address and password.
  • Accept the Terms of Service and click the Submit button.
  • Once you have signed in successfully you are ready to use the Internet. Automatic Sign In is supported at CableWiFi locations for any subsequent connections.


If you are having problems connecting to the Internet using CableWiFi please call 1-800-XFINITY (Comcast Business Class customers call 1-800-391-3000).
Q: What is an XFINITY WiFi Access Pass?
A: If you are not an eligible XFINITY Internet or Business Class Internet subscriber, you can still access XFINITY WiFi by using an XFINITY WiFi Access Pass. You can purchase an Access Pass that is good for an hour, 24 hours, or one week. XFINITY WiFi Access Pass is not available in all locations where you see the XFINITY WiFi network.
Q: Do I have to buy an XFINITY WiFi Access Pass in order to browse the Internet?
A: No. You can also try XFINITY WiFi for two complimentary 60-minute sessions each month. Complimentary sessions may not be available in all locations where you see the XFINITY WiFi network.
Q: When does the XFINITY WiFi Access Pass begin and expire?
A: It will begin once your order has been processed and you see a screen confirming your purchase. The Access Pass will expire after 1 hour, 24 hours, or 1 week, depending on which Access Pass was purchased.
Q: If I disconnect from the network before the Access Pass has expired, can I use the remaining time at a later time, or will time keep expiring?
A: The Access Pass will keep expiring. Access Passes are based on elapsed time and not by minutes used. For example, if you purchase an Hour Pass at 1:00pm your Access Pass will expire at 2:00pm, or 60 minutes later.
Q: How do I purchase an XFINITY WiFi Access Pass?
A: Use your device's wireless connection manager to locate XFINITY WiFi hotspots nearby, identified by the xfinitywifi SSID. Check our Coverage Map to find out where XFINITY WiFi is available.

1. When you initially connect to the xfinitywifi SSID, a sign-up page will appear. If a sign-in page does not appear automatically, open up your browser and attempt to navigate to any website.
2. Click the Get Started link in the Not an XFINITY Internet Customer section.
3. Select an Hour, Day, or Week XFINITY WiFi Access Pass and provide the required account and payment information (please note that not all locations may offer XFINITY WiFi Access Pass).
4. Click Submit My Order and confirm your purchase on the next screen.
5. Once you see the screen confirming your purchase you are ready to go! You will also receive an email for your records with the details of your purchase.
6. For future purchases with the same device, you will only be asked for the Access Pass account and password that you created.
Q: How do I use a complimentary XFINITY WiFi session?
A: Use your device's wireless connection manager to locate XFINITY WiFi hotspots nearby, identified by the xfinitywifi SSID. Check our Coverage Map to find out where XFINITY WiFi is available.

1. When you initially connect to the xfinitywifi SSID, a sign-up page will appear. If a sign-in page does not appear automatically, open up your browser and attempt to navigate to any website.
2. Click the Get Started link in the Not an XFINITY Internet Customer section.
3. Select the Complimentary Hour Pass and provide the required information (please note that not all locations may offer complimentary access).
4. Accept the Terms of Service.
5. Click Start Session to begin your session.
6. Once you see the screen confirming the complimentary trial has begun you are connected to the Internet.
Q: How often can I use a complimentary XFINITY WiFi session?
A: You are allowed two 60-minute complimentary sessions per month, and you must wait 24 hours between sessions. If you need additional access, you can purchase an XFINITY WiFi Access Pass.
Q: Can I use an Access Pass on more than one device?
A: No, the Access Pass can only be used on the device it was purchased from. You may purchase up to three Access Passes at a time on different devices using a single XFINITY WiFi Access Pass account.
Q: Can my Access Pass be used on all XFINITY WiFi Hotspots?
A: No, an XFINITY WiFi Access Pass cannot be purchased or used on roaming partner hotspots or certain hotspots where complimentary access is offered.
Q: I need more help or am having issues using my Access Pass. Can I contact live support?
A: Yes, you may contact customer support any time at 1-866-366-5756.
Q: How do I view my Access Pass account activity or update my Access Pass account and payment information?
A: You can view your account activity, manage your account and payment information, and change your password by logging into the XFINITY WiFi Access Pass Account Management Portal, or by contacting customer support at 1-866-366-5756.
Q: How can I pay for an XFINITY WiFi Access Pass?
A: We accept only credit cards at this time. VISA, MasterCard, DISCOVER, and American Express are accepted. Your purchase will appear on your credit card statement starting either as “NNU*XFINITYWIFI” or “NNU*INTERNET-USAGE.COM”
Q: Do you offer an automatically recurring WiFi Access Pass?
A: We do not offer the ability to automatically renew your access pass upon expiry. However, you can opt to store your credit card information for future use.
Q: Is my personal information (including credit card) secure?
A: Comcast is compliant with the Payment Card Industry (PCI) Data Security Standard, and you can choose whether or not to store your credit card information. Comcast will never share your personal information other than to provide you with information regarding XFINITY services. Our Privacy Statement can be found here.
Q: Where can I find the customer agreement?
A: XFINITY WiFi Terms of Service for Non-Customers can be found here.
Q: Where can I download the XFINITY WiFi App and which devices are supported?
A: You can download the iOS app from iTunes here or download the Android app from Google Play here.
For iOS, the following devices are supported:
  • iPhone: 3GS or newer
  • iPad: Any version
  • iPod Touch: 3rd Generation or newer

All Apple devices should be on iOS 5.1 or greater.

For Android, any device running Android 2.2 or newer.
Q: I know XFINITY WiFi is available in my area, but when I search by state, no results are found. Why?
A: Searches are performed within a 10-mile radius from the center of the search term. Try including a city name or zip code for better results. You can also use the "Near Me" feature to locate XFINITY WiFi hotspots near you.
Q: The "Near Me" search button isn't working, or I see the message "Geolocation services are not available". How can I resolve this?
A: You can modify your location permissions by following these steps:
  • iOS 5: Go to Settings → Location Services → Set XFINITY WiFi to "On"
  • iOS 6: Go to Settings → Privacy → Location Services → Set XFINITY WiFi to "On"
  • Android: Go to Settings → Location Services → Check the boxes for "Google location services" and "GPS Satellites".

Please note, if you have enabled location services and are still experiencing this issue, your device may not currently be able to resolve your location (e.g. if you are on an iPod Touch with no GPS functionality, and WiFi is disabled, the device will not be able to determine your location.)
Q: Why doesn't the map automatically refresh my search results when I pan or zoom the map?
A: There is an option to toggle auto-refresh on or off within the "Settings"page of the XFINITY WiFi App menu. By default auto-refresh is enabled but some users prefer to disable this feature. You can change your preferences in the "Settings" → "Auto Refresh" menu option.
Q: How can I make sure I have the most up-to-date XFINITY WiFi hotspot location information?
A: The XFINITY WiFi application has two methods of updating data. If there are a minimal amount of updates to apply, we'll download and install these automatically in the background. However, if a significant update is required, a notification will provide an approximate file size for the download. You can then choose whether to install the update now, or wait until a WiFi network is available. This helps avoid possible mobile data use charges.

Note: If you've elected to receive updates over WiFi only, you should occasionally launch the application while connected to a WiFi network to download hotspot updates.

Remember, you can always perform a manual update anytime:
  • On Android: Select Menu → "Settings" → "Update Now"
  • On iOS: Select Menu → "Settings" → Data Update → "Perform Update Now"
Q: I'm having a problem with the XFINITY WiFi App, how can I contact customer support?
A: First, please make sure you have installed the latest version of the application.

If you are still having trouble, please contact our customer care team via email at xfinitywifi_support@cable.comcast.com
  • Device type (ex: iPhone 4S or Galaxy S3)
  • Description of the problem
  • The best method to contact you

Printer Friendly Version

Not available in all areas. Restrictions apply. XFINITY WiFi is included for XFINITY Internet Performance tiers and above. Not available with Economy Internet. Requires compatible WiFi-enabled laptop or mobile device. Hotspots available in select locations only. Call 1-800-XFINITY or email xfinitywifi_support@cable.comcast.com for more details.
Comcast © 2013. All rights reserved.

© 2013 Comcast | Privacy Statement | Visitor Agreement

Comcast.com