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Frequently Asked Questions (FAQs)
What is TiVo?
TiVo is one of the first and easiest to use Digital Video Recorder (DVR) services available. TiVo service offers a set of exclusive features that give consumers more control and choice over what they watch and when. Your TiVo service is always working for you, even when you're not at home, to automatically find and record the entertainment you want to watch.
What is the Comcast DVR with TiVo service?
TiVo has partnered with Comcast to introduce an integrated TiVo service that runs on Comcast's DVR set-top box. It includes not only award winning TiVo ease-of-use and smart search capabilities, but also improved scheduling and recording management.
How do I get the Comcast DVR with TiVo service?
Give Comcast a call or visit www.comcast.com/gettivo for more information. Our agents will set up an installation appointment at a time that is convenient for you.
What TiVo features will be available to Comcast subscribers that get the TiVo service?
The Comcast DVR with TiVo service will be very familiar if you’ve seen or used TiVo® products before. It has all of the major DVR features of TiVo retail standalone DVRs. Here's just a sample of what the TiVo service has to offer:
- Easy to use TiVo interface: TiVo makes it easy to access all your digital cable services, from DVR recordings to On Demand.
- Next Generation Search: Smart keyword search finds matches across not only title and description but also across TV and On Demand. Anything in HD is highlighted.
- Integrated On Demand: Access thousands of TV shows and movies available on Channel 1 On Demand. With TiVo and On Demand, there’s always something great to watch.
- WishList® Searches: Set-up custom searches that reflect your interests and automatically record matching shows. For example, Boston and Sports or Movies and Johnny Depp.
- TiVo Recordings: Groups like recordings, such as all episodes of a show or WishList matches, into a sortable list. Even HD recordings are grouped.
- TiVo Suggestions: If you like, your TiVo DVR can suggest and auto-record programs that match your preferences. TiVo Suggestions always take lower priority than your requested recordings.
What’s unique to Comcast DVR with TiVo service?
The DVR with TiVo service offers many exclusive features compared with other DVRs.
- Like a search engine, TiVo lets you search for a show, an actor, or a subject across both television and On Demand. It’s never been easier to find what you want to watch.
- With the new TiVo service, your DVR and On Demand are fully integrated. Watching On Demand is just like television with TiVo Trickplay™ - you can pause, rewind, fast-forward, and skip to tick.
- WishList® searches automatically find and record shows based on a category or keyword, or a favorite actor, director, or sports team: like Red Sox Baseball
- Season Pass™ recordings get you every episode of your favorite shows, even if the schedule changes.
- TiVo highlights shows that are in HD in the guide and in search results, and you can even set a Season Pass or WishList® to record the HD version of a show if available.*
- TiVo is so easy to use, the whole family can enjoy it.
I see you have a special TiVo remote - is that required?
The TiVo® remote is not required but takes advantage of all the features of the TiVo service. The award-winning TiVo remote provides one-button direct access to On Demand and to TiVo Central (TiVo's "home"). The Thumbs-up and Thumbs-down buttons allow you to rate programming so that TiVo can deliver TiVo Suggestions. The TiVo remote also has smart keys that enable quick access to filter the guide or customize your search. Finally, the TiVo remote is the most comfortable and intuitive remote you’ll ever own!
Comcast will provide the TiVo remote to all customers who select the TiVo service at the time of the installation. However, the existing remote that came with your Comcast DVR will operate all basic functions.**
Can I record two shows at once?
Yes, you can record two shows that are on at the same time, and you can even simultaneously play back a third show that has previously been recorded.
I have a High Definition Television set (HDTV). Does the Comcast DVR with TiVo service support High Definition (HD)?
Yes, the TiVo service makes it easy to get the most out of Comcast's HD programming, by prominently highlighting content available in HD from broadcast channels as well as On Demand. Icons highlight HD programs in the guide and in search results, a unique ‘HD’ folder in the TiVo Recordings menu groups HD programs for quick access, and Season Pass™ and WishList® options now feature a “Get in HD if available” option, to automatically record the HD version of a program.
Will I need to pay TiVo separately now and receive two different bills - one for cable and one for TiVo service?
No, you will not need to pay a separate bill to TiVo for the Comcast DVR with TiVo service. The billing relationship is entirely between Comcast and the Comcast subscriber.
* Requires an HDTV to view HD programming.
** Shipping and handling charges may apply.
TiVo, the TiVo logo, WishList, and Season Pass are trademarks or registered trademarks of TiVo Inc. or its subsidiaries. All other trademarks are the properties of their respective owners.