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Important Service Change:
Encryption of Basic Service Channels

To order equipment,
call 1-855-860-8989

Easy installation
and activation

Once you've received your digital adapter, it's easy to install and activate. Just follow the instructions in your box or view the video below:

How to install a digital adapter

Frequently Asked Questions

Don't miss a minute of your XFINITY® TV service.

Be sure you have the right equipment for your TVs

Throughout 2013, we'll be encrypting our Limited Basic TV service on a market-by-market basis. This will provide customers with more convenient self-service options.

With encryption, customers will need to connect to a digital-set-top box, a digital adapter or a CableCARD™-enabled device to all TVs to continue receiving the current services.

What will this mean for you?

If you have a digital-set-top box, digital adapter or retail CableCARD™-enabled device connected to each of your TVs, there's nothing you need to do.

However, if you receive Limited Basic channels on any TV without a digital-set-top box, digital adapter or a CableCARD™-enabled device, you will lose the ability to view your channels on that tv.

It's easy to keep your channels by connecting a digital adapter to your TV.

You can obtain a digital adapter from Comcast at no additional monthly charge for a period of time, depending on the level of service. Just call 1-855-860-8989 to order a digital adapter or CableCARD™ today.


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To order equipment or for more information, call 1-855-860-8989.

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