Complete the questions below and click on "Submit" to tell us how we're doing.
1. Did our Customer Service Representative greet you?Yes No
2. Did our Customer Service Representative have knowledge and information about all Comcast's products and services? Yes No
3. Was our Customer Service Representative polite when addressing your questions/concerns?Yes No
4. Did our Customer Service Representative thank you for choosing Comcast?Yes No
5. Overall did our Customer Service Representative provide the quality of service you expected?Yes No
6. Did our Customer Service Representative handle your specific needs?Yes No
7. If you were starting a new service, did our Customer Service Representative proactively educate you on our services? Yes No N/A8. If you were starting a new service, did our Customer Service Representative let you know the product and package options for which you best qualify? Yes No N/A
9. If you were starting a new service, did our Customer Service Representative offer you a product demonstration?Yes No N/A10. Would you refer your friends/family to the Customer Service Representative who helped you? Yes No 11. Name or number of customer service representative who assisted you: 12. What is your overall opinion of this Comcast Customer Service Center? Outstanding (100%)Good (95%) Average(85%) Poor (75%) Extremely Poor (60%)
Please select the Customer Service Center Location that you visited: California Region Customer Service Centers:Alameda Benicia Berkeley Brentwood Burlingame Calaveras Chico Coalinga Concord Davis El Cerrito El Granada Fairfield Fort Bragg Foster City Fremont Fresno Grass Valley Hayward Healdsburg Livermore Lompoc Los Banos Los Gatos Manteca Merced Milpitas Modesto Napa Navato Oakland Oroville Pacifica Petaluma PittsburgPlacerville Richmond Rohnert Park Roseville Sacramento Salinas San Francisco San Jose San Rafael Santa Cruz Santa Maria San RamonSanta Rosa Sonoma Sonora South Sacramento Stockton Sunnyvale Tracy Ukiah Vacaville Vallejo Visalia Williams Yuba City Was there a particular representative that assisted you today that you would like to provide comments on?
Is there anything we could have done differently to have provided you with better assistance?
Name: Date: Phone: Address or Account #:
Would you like to be contacted by a Comcast Customer Service Representative? Yes No(If so, please provide your phone number above)