We Think Customer Service Matters.

We want to know what you think.

Complete the questions below and click on "Submit" to tell us how we're doing.

1.  Did our Customer Service Representative greet you?
Yes     No

2. Did our Customer Service Representative have knowledge and information about all Comcast's products and services? 
Yes     No

3. Was our Customer Service Representative polite when addressing your questions/concerns?
Yes     No

4. Did our Customer Service Representative thank you for choosing Comcast?
Yes     No

5. Overall did our Customer Service Representative provide the quality of service you expected?
Yes     No

6. Did our Customer Service Representative handle your specific needs?
Yes     No

7.  If you were starting a new service, did our Customer Service Representative proactively educate you on our services?
Yes   No    N/A

8.  If you were starting a new service, did our Customer Service Representative let you know the product and package options for which you best qualify?   
Yes     No     N/A

9. If you were starting a new service, did our Customer Service Representative offer you a product demonstration?
Yes    No     N/A

10. Would you refer your friends/family to the Customer Service Representative who helped you?  
Yes   No

11.  Name or number of customer service representative who assisted you:
 

12. What is your overall opinion of this Comcast Customer Service Center?
Outstanding (100%)
Good (95%)    
Average(85%)  
Poor (75%)  
Extremely Poor (60%)

Please select the Customer Service Center Location that you visited:

California Region Customer Service Centers:
Alameda   Benicia   Berkeley   Brentwood   Burlingame   Calaveras   Chico  
Coalinga   Concord    Davis   El Cerrito   El Granada   Fairfield   Fort Bragg 
Foster City    Fremont    Fresno   Grass Valley   Hayward   Healdsburg   Livermore 
Lompoc   Los Banos   Los Gatos   Manteca   Merced   Milpitas   Modesto 
Napa   Navato   Oakland   Oroville   Pacifica     Petaluma    Pittsburg
Placerville   Richmond  Rohnert Park   Roseville    Sacramento   Salinas    
San Francisco    San Jose   San Rafael   Santa Cruz    Santa Maria   San Ramon
Santa Rosa   Sonoma   Sonora   South Sacramento   Stockton   Sunnyvale  
Tracy   Ukiah   Vacaville   Vallejo   Visalia    Williams  Yuba City        


Was there a particular representative that assisted you today that you would like to provide comments on?
 

Is there anything we could have done differently to have provided you with better assistance?
 


Name:          Date:  

Phone:          Address or Account #:  

Would you like to be contacted by a Comcast Customer Service Representative? Yes     No
(If so, please provide your phone number above)