Comcast is committed to an environment of open communication where employees feel comfortable raising concerns and are not distracted by unresolved problems at work. If employees see or suspect illegal or unethical conduct, we want them to report it. Whether it’s about a day-to-day or more significant workplace problem, a concern about suspected illegal or unethical conduct, or even an idea for a better way of serving customers, our Comcast Listens program helps employees feel comfortable speaking up. We emphasize to employees that retaliation for raising an issue is not tolerated at Comcast and, if wrongdoing is confirmed through an investigation, appropriate discipline or corrective action will be taken, regardless of the position of the individuals involved.
Our Comcast Listens program offers employees a number of avenues to address workplace or integrity issues, including a toll-free, 24/7 helpline and a Web portal, both of which are administered by an independent, third-party company, affording employees the option to report an issue anonymously.
Concerns received through the Comcast Listens helpline or Web portal are logged, acknowledged, and, when necessary, investigated by a trained investigator from the Human Resources, Security, Internal Audit or Law departments, depending on the issue reported.
In 2011, we received approximately 2,000 reports through Comcast Listens. The vast majority were routine matters related to Human Resources activities. Every report was logged, acknowledged, and reviewed or investigated by the Comcast Listens team. Almost half resulted in some corrective action being taken by the company. The other half, while investigated, were not found to need additional action or a remedy.