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As of October 1, 2014, Comcast Gift Cards are no longer available for purchase. Gift card recipients can continue to redeem gift card amount toward XFINITY TV services (including XFINITY On Demand movies), Internet and Voice services.

Comcast Gift Card Frequently Asked Questions

General FAQs


Q. How do I check my Comcast Gift Card balance?
A. Balance information can be obtained by visiting our Comcast Gift Card Balance page, or by calling our toll free number anytime, 7 days a week: 1-888-311-3589.

Q: Where can I find my Comcast Gift Card PIN Number?
A: Please scratch off the metallic area next to the Comcast Gift Card number to reveal the PIN.

Q. Can I replenish the funds on my Comcast Gift Card?
A. No, unfortunately, the Comcast gift card funds cannot be replenished.


Redeeming your Comcast Gift Card


Q. How do I redeem my Comcast Gift Card?
A. You can redeem your Comcast Gift Card by visiting our Redeem Your Gift Card page, or by calling 1-888-311-3589 anytime, 7 days a week. When you call to redeem your gift card, please be sure to have your Comcast Gift Card number, Comcast Gift Card PIN and the Comcast Account Number where you would like the gift card funds applied. An active Comcast residential services account is required to redeem a Comcast Gift Card.

Q. How long does it take a redemption from a Comcast Gift Card to be applied to an account?
A. It may take up to 48 hours for a Comcast Gift Card redemption to be applied to a Comcast account.

Q. How will Comcast Gift Card redemption appear on my Comcast bill?
A. The amount redeemed will appear on your Comcast bill and will be noted as “Payment - Thank You.”


Problems with your Comcast Gift Card


Q. I just received my Comcast Gift Card in the mail and there is an error when I try to redeem it. I need assistance. What toll free number may I call?
A. Please call us at 1-888-311-3589 anytime, 7 days a week and one of our customer service representatives will be happy to assist you.

Q. I have lost or misplaced my Comcast Gift Card. Will Comcast send a replacement?
A. The Comcast Gift Card should be considered as cash. We cannot replace a lost or stolen Gift Card unless the 16-digit card number is provided to our Comcast customer service representative when calling 1-888-311-3589.

Q. I still have questions about the Gift Card Program. What toll free number may I call?
A. Please call one of our customer service representatives anytime, 7 days a week at 1-888-311-3589.

 

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