Comcast Gift Card Frequently Asked Questions

General FAQs


Q. What is a Comcast Gift Card?
A. A Comcast Gift Card is an easy way for you to give the gift of XFINITY. When you give a Comcast Gift Card, the recipient can apply your dollar gift amount toward their XFINITY residential service account. The gift card recipient can redeem the gift card amount toward XFINITY cable services (including On Demand movies), Internet and telephone services.

Q. How do I check my Comcast Gift Card balance?
A. Balance information can be obtained by calling our toll free number anytime, 7 days a week: 1-888-311-3589.

Q: Where can I find my Comcast Gift Card PIN Number?
A: Please scratch off the metallic area next to the Comcast Gift Card number to reveal the PIN.

Q. Can I replenish the funds on my Comcast Gift Card?
A. No, Comcast Gift Cards cannot be replenished. You can purchase a new card by visiting www.comcast.com/giftcards.


Purchasing a Comcast Gift Card


Q. How can I purchase a Comcast Gift Card?
A. Visit us at www.comcast.com/giftcards to purchase your gift card.

Q. What payment methods are available to purchase a Comcast Gift Card?
A. Comcast accepts VISA, MasterCard, American Express and Discover credit cards at this time.

Q. Is there a limit to the amount I can put on a Comcast Gift Card?
A. The minimum amount that you can put on a Comcast Gift Card is $20.00 and the maximum amount is $500.00.

Q. Will I be charged sales tax for my Comcast Gift Card?
A. There is no sales tax on Comcast Gift Cards.

Q. Can I cancel or modify my Comcast Gift Card order?
A. Gift Card orders cannot be cancelled, refunded or otherwise modified once the purchase process has been completed.

Q. When will I receive my Gift Card? Is there any way to track the delivery?
A. Comcast Gift Card(s) will process within 24-48 hours from the date of purchase. Delivery dates depend on the shipping method you selected at purchase. Please refer to your confirmation email for your FedEx tracking number. If you have further questions regarding the delivery of your Comcast Gift Card, please call 1-888-311-3589 anytime, 7 days a week and a customer service representative will be able to assist you.

Q. How can I change the shipping address or billing information on my Comcast Gift Card order?
A. Please confirm that your shipping and billing information is correct before you continue to check out. Changes cannot be made to your purchase at the time of confirmation.


Redeeming your Comcast Gift Card


Q. How do I redeem my Comcast Gift Card?
A. You can redeem your Comcast Gift Card by calling 1-888-311-3589 anytime, 7 days a week. When you call to redeem your gift card, please be sure to have your Comcast Gift Card number, Comcast Gift Card PIN and the Comcast Account Number where you would like the gift card funds applied. An active Comcast residential services account is required to redeem a Comcast Gift Card.

Q. Can I redeem my Comcast Gift Card at a Comcast payment center?
A. We’re sorry, gift cards cannot be redeemed at payment centers. Instead, please call 1-888-311-3589 anytime, 7 days a week to redeem your Comcast Gift Card.

Q. How long does it take a redemption from a Comcast Gift Card to be applied to an account?
A. It may take up to 48 hours for a Comcast Gift Card redemption to be applied to a Comcast account.

Q. How will Comcast Gift Card redemption appear on my Comcast bill?
A. The amount redeemed will appear on your Comcast bill and will be noted as “Payment - Thank You.”


Problems with your Comcast Gift Card


Q. I just received my Comcast Gift Card in the mail and there is an error when I try to redeem it. I need assistance. What toll free number may I call?
A. Please call us at 1-888-311-3589 anytime, 7 days a week and one of our customer service representatives will be happy to assist you.

Q. I have lost or misplaced my Comcast Gift Card. Will Comcast send a replacement?
A. The Comcast Gift Card should be considered as cash. We cannot replace a lost or stolen Gift Card unless the 16-digit card number is provided to our Comcast customer service representative when calling 1-888-311-3589.

Q. I still have questions about the Gift Card Program. What toll free number may I call?
A. Please visit www.comcast.com/giftcards or call one of our customer service representatives anytime, 7 days a week at 1-888-311-3589.

 

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