<meta name="keywords" content="" /><meta name="section1" content="Customers" xmlns:menu="urn:menu" /><meta name="section2" content="FAQs" xmlns:menu="urn:menu" /><meta name="levelId" content="" /><meta name="levelNum" content="" /><meta name="Description" content="FAQ Details Page" /><META http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta http-equiv="X-UA-Compatible" content="IE=7" xmlns="" /><link rel="Stylesheet" media="all" type="text/css" href="/includes/css/comcast_main.css" xmlns="" /><link rel="Stylesheet" media="print" type="text/css" href="/includes/css/comcast_printable.css" xmlns="" /><script language="javascript" type="text/javascript" src="/includes/js/menu.js" xmlns=""> </script><script language="javascript" type="text/javascript" src="/includes/js/menuarrays/menuarray.js" xmlns=""> </script><script language="javascript" type="text/javascript" src="/includes/js/CookieHelper.js" xmlns=""> </script><script type="text/javascript" src="/foresee/foresee-trigger.js" xmlns=""> </script><script language="javascript" type="text/javascript" src="/includes/js/javascript.js" xmlns=""> </script><script language="javascript1.1" type="text/javascript" xmlns="">if(getCookieVal('UserID').length==0){makeHttpRequest('/includes/js/IDGenerator.ashx');}</script><meta name="robots" content="NOODP" xmlns="" /><meta name="robots" content="NOYDIR" xmlns="" /><meta name="robots" content="NoCache" xmlns="" /><link rel="stylesheet" type="text/css" href="/Includes/css/comcast_customers.css" /><link rel="Stylesheet" media="screen" type="text/css" href="/includes/css/two_column_no_nav.css" /><link rel="Stylesheet" media="screen" type="text/css" href="/includes/css/three_column.css" /><link rel="Stylesheet" media="all" type="text/css" href="/includes/css/comcast_faq.css" /><script src="FaqDetails.js"> </script><script src="/includes/omniture/websidestory.js"> </script><script language="javascript" type="text/javascript"> var init = function() { startList(); 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Just <a title="Ask Comcast" href="http://www.askcomcast.com/acfzredirect.asp" target="_blank" onclick="javascript:window.open(this.href,'eva','height=455,width=500,status=yes,toolbar=no,scrollbars=1');return false;">Ask Comcast</a> 1-800-COMCAST (1-800-266-2278). </div><div id="faqMenu"><h2>Search FAQ by keyword:</h2><form id="menuSearch" method="get" action="http://sitesearch.comcast.com/" onsubmit="LocalizeSearch(this);"><input type="text" size="15" name="q" id="SearchHelp" /><input type="hidden" name="cat" id="cat" value="faq" /><input type="hidden" name="con" id="con" value="www" /><input type="hidden" name="sec" id="sec" value="Customers" /><input type="hidden" name="PageName" id="PageName" /><input type="image" src="/images/buttons/customers/faq_go_blue.gif" id="SearchButton" /></form><script> var pageNameField = document.getElementById("PageName"); </script><div id="header"><h2>- FAQs</h2></div><ul id="leftMenu" /></div><div id="content"><div id="crumbs"><a href="/Corporate/Customers/FAQs.html"> FAQs </a> / </div><div id="question"><h4 /></div><div id="answer" /><input TYPE="hidden" id="submitButton" border="0" NAME="Submit" VALUE="Submit" class="button" /></div><div id="feature"> </div><div id="footer" xmlns=""> ©2009 Comcast | <a title="Investor Relations" href="http://www.cmcsk.com">Investor Relations</a> | <a title="Press Room" href="http://www.comcast.com/corporate/about/pressroom/pressroom.ashx">Press Room</a> | <a title="Privacy Statement" href="javascript:void openExtTextWindow('/corporate/legal/privacyStatement.html','Popup','500','400','yes');">Privacy Statement</a> | <a title="Visitor Agreement" href="javascript:void openExtTextWindow('/corporate/legal/visitorAgreement.html','Popup','500','400','yes');">Visitor Agreement</a> | <a title="Site Map" href="/sitemap.html">Site Map</a></div><script type="text/javascript" language="javascript" xmlns="" xmlns:msxsl="http://www.w3.org/1999/xhtml"> /*SiteCatalyst code version: H.14. 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