Return Your Equipment

Have you already disconnected your Comcast service?

It's fast and easy to return your equipment. Just complete the form below.


If you have already disconnected your service, but still have your Comcast equipment, we will send you self-addressed, pre-paid boxes to return your equipment to us via UPS. Simply place the equipment in the box and take it to an authorized UPS shipping agent.

Start by completing the form below, and then an online chat agent will complete the process for you. Once your order has been submitted, the empty boxes should arrive within 3-5 business days.

This process is for customers who have already disconnected their service. If you have not yet disconnected your service but would like to, please call 1-800-COMCAST.

Account Information

Enter your contact information below.
Please enter ONLY THE NUMBERS of your Comcast account number. If your number contains spaces and hyphens, these will be filled in automatically as you type.

Disconnected Service Address Information

Complete the fields below for the location where your service has been disconnected.

This return process is not available to customers that have moved to a new address. We can only ship boxes to the address where the equipment was installed.
 
(In the event we need to contact you by phone about your equipment)

Equipment Information

Enter the types and quantities of equipment you will be returning to Comcast through this process.
Digital Cable Service
Equipment: DCT 700Box measures approximately 6" W x 5" H x 1" D, and weighs about 3lbs.
 
Equipment: Scientific Atlanta, Motorola 2000, 2500, and HD or DVR Actual sizes and photos may vary. Equipment measures approximately 15" W x 11" H x 3" D, and weighs about 9lbs.
High-Speed Internet and/or Comcast Digital Voice service
Equipment: eMTA or Cable Modem 
Please confirm that the amounts you have selected above are correct. If so, click the Continue button to be connected with a live chat agent, who will complete your transaction.