Equipment & Installation

We'll help with everything you need to start enjoying a new entertainment-filled home, from installing your new equipment to understanding the user and program guides to assisting with updates and upgrades.

Frequently Asked Questions and Help

Check out our Help & Support section, where you will find links and resources for all of your questions.

Offer ends 3/31/10. Offer is only available in wired and serviceable areas in participating Comcast systems (and may not be transferred) and is limited to residential customers satisfying applicable eligibility criteria. Offer not available to customers with unpaid account balances. To qualify for offer, service must be ordered via www.comcast.com. Offer limited to Digital Starter Cable and Performance High-Speed Internet service. Requires subscription to both services. AFTER THE 6 MONTH PROMOTIONAL PERIOD OR IF ANY SERVICE IS DOWNGRADED, COMCAST’S REGULAR CHARGES APPLY UNLESS SERVICE IS CANCELED. SERVICE MAY BE CANCELED BY CALLING 1-800-COMCAST.  Comcast’s current monthly service charges for the advertised services may vary depending on your area.  Digital Cable and High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Unless indicated, prices shown does not include applicable equipment and installation charges, taxes, franchise fees, the Regulatory Recovery Fee or other applicable charges (e.g., per call, or international charges). $29.95 activation fee applies to Comcast Digital Voice. May not be combined with other offers. Cable service: Certain services are available separately or as a part of other levels of service. Basic service subscription is required to receive of other levels of service. Converter and remote required to receive certain services. HD programming limited to programming provided to Comcast in HD format. On Demand selections subject to charge indicated at time of purchase. Not all programming available in all areas. High-Speed Service: Speed comparison between Comcast 6.0 Mbps service and standard 1.5 DSL (downloads only). PowerBoost provides burst of download and upload speeds for the first 10 MB and 5 MB of a file, respectively for 6.0 Mbps service, for the first 20 MB and 10 MB, respectively, for 8.0 Mbps service and 22 Mbps service. Many factors affect speed. Actual speeds will vary and are not guaranteed. Not all features, including Comprehensive Security Suite, are compatible with Macintosh systems. McAfee value based on retail price of product sold separately. Comcast Digital Voice: Unlimited package pricing applies only to direct-dialed calls from home to locations in the U.S., Canada, Puerto Rico and certain other US territories. No separate long distance carrier connection available. Comcast Digital Voice service (included 911/emergency services) may not function after an extended power outage. EMTA required ($3-5/month). Voice clarity claim based upon independent study performed by Keynote dated November 2008, Wave 6 Study. HD choices based on a comparison of satellite’s HD channel lineup to the combination of Comcast HD channel lineup and Comcast HD programming available On Demand. HD picture quality rating based on September though December 2008 study of the top HD channels by Frank N. Magid Associates. Savings claim based on Comcast’s advertised promotional rates as compared to the regular monthly service charges for each applicable bundle over a one year period. Call for restrictions and complete details. Comcast© 2010. All rights reserved.