We are constantly working to serve you better
"Our goal is simple-we want to provide you with a superior customer experience. We’ve been working in many ways to do that since we first told you in late 2007 about our company-wide commitment to improve."
Read the full letter from Rick Germano, SVP of Customer Care
Customer Guarantee
We want you to be amazed with the choices Comcast offers, excited by the innovation we provide and satisfied with the service and reliability of every interaction. Whether it’s offering a 30-day money-back guarantee on all of our services to make sure you love our products, or showing up on time, our new Customer Guarantee is our promise to you.
Read the Comcast Customer Guarantee
Click on the television to watch Tina Waters discuss the Customer Guarantee.
What we're doing to make a change
Every day more than 50,000 employees at Comcast work to deliver fast, reliable and respectful services. We know how important great customer service is to you. Learn more about the work we’ve been doing to change and improve the customer experience in some recent news articles.
We’d also like to introduce you to some of our employees who are working everyday to improve your experience. Learn more about them and what they’re doing to make a difference.
We're here for you, 24/7
Whether it’s a question about your service or you need to resolve an issue, you have many ways to get in touch with us. There are six easy ways to get help-just choose the one that's right for you.
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