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We're here for you 24/7. Just Ask Comcast.

Get in Touch

We make it easy for you to connect with someone if you have a question about your Comcast service, 24/7. Just tell us where you need help.

Residential Customers

Whether it’s a question about your remote or you need to resolve an issue, like an outage, you have many ways to get in touch with us. There are six ways to get help, you can choose your preferred form of communication below.

Ask Comcast

Live Chat

Ask the Comcast Community

  • Log in to our online forum, post your question and get answers from fellow Comcast customers and moderators.
  • Available 24 hours a day, 7 days a week.

Email Us

  • If you didn’t find what you need through Live Chat or Ask Comcast, send us an e-mail.
  • We’ll respond within 24 hours. 

Phone

  • Call 1-800-COMCAST (1-800-266-2278).
  • Available 24 hours a day, 7 days a week.

Do you have feedback?

 

Comcast Business Class Customers

If you have a question about your service, please call 1-800-316-1619.

       

Customer Service Improvements

Here at Comcast, providing excellent customer service to you is our #1 priority.

 

Comcast Customer Guarantee
If for any reason something goes wrong, we will work to resolve the issue quickly and professionally as we can.

 

Watch a conversation about improving customer service at Comcast with Rick Germano, Senior Vice President of Customer Operations.

 

Read a letter from Rick about recent customer care improvements.

 

Read true stories of award-winning Comcast employees putting customers first every day.

 

Read recent news articles about the work we’ve been doing to change and improve the customer experience.

 

Do you have feedback for us?
Send an e-mail to Rick.

      

 

       

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