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How To Read My Comcast Bill
Prorated Bill
You may be billed for a partial month of service in addition to the regular monthly charges on your statement. A partial month charge may occur on your first statement or when you add services to your account. In addition, if you cancel or remove a service you may see a partial month credit (-) for services that were previously billed but not used. A partial month amount simply reflects a charge or credit for services, for any period less than a full month.
Agent-Assisted Payment Fee
If you call Comcast, an agent-assisted payment fee may be charged for this one- time payment transaction. Comcast encourages customers to use one of several, no-cost, automated payment options, available 24-hours a day, in an effort to keep our agents available to assist customers with service related issues. One-time payments via our automated-services phone menu post immediately. Customers wishing to enroll in recrurring payment by checking, savings or credit card may enroll at Comcast.com.
Monthly Billing Cycle
Comcast bills you for one month of service at the start of your billing period. Chargeable ON DEMAND, Pay-Per-View, and international long distance are billed on a per use basis. Charges for these services appear on the bill after you've used the service.
Due Date and Late Payment
Your payment is due on the date printed on your bill. The due date typically occurs 15 days into your biling period. If you are in arrears and your statement due date is 'due on receipt', make your payment immediately to avoid service interruption. Late payments are subject to late payment fees. Customers in arrears for more than one month of service will be disconnected for non-payment.
Manage your Account at Comcast.com
You can manage your account online at Comcast.com. In addition to viewing your balance, you may view unbilled charges, view current or previous billing statements, suppress your paper bill, make a one-time electronic payment, or sign up for PayDirect, Comcast's automatic bill pay program.
Where to Mail Your Payment
If time permits, you should mail your payment to the address that appears on your Comcast bill. If you'd like to get your payment to Comcast faster, use an overnight delivery service or U.S. Postal Service Priority Mail.
Paying at the Last Minute
Comcast offers many convenient, one-time payment methods. Pay your bill online by making a one-time payment using a credit card at Comcast.com, or through our automated phone services menu at 1-888-COMCAST. There is no charge for using our online or automated services. If you need to speak to an agent you can make a one-time payment by using a credit card or your checking account. An agent-assisted payment fee may be incurred for having a Customer Care Representative process your payment.
Electronic Funds Transfer
You can enroll in Comcast's automatic bill pay service, PayDirect, by accessing 'My Account' on Comcast.com. PayDirect is a safe and convenient way to pay your Comcast bill without having to write a check each month. If you choose to participate, on the due date, your payment will be automatically withdrawn from the checking account, savings account, or credit card of your choice. Comcast's PayDirect program is fast, convenient, and free.
Equipment
Equipment supplied by Comcast is the property of Comcast and needs to be returned at the time of service disconnection. If the equipment is not returned, Comcast will add charges for unreturned equipment to your final bill. Please return equipment promptly to avoid additional charges and to protect your credit rating.