The Comcast Customer Guarantee™
We strive to develop technology that transforms your entertainment experience, delivers the fastest speeds and offers you more ways to stay connected to what matters most.
We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority.
The Comcast Customer Guarantee™ is our promise that we will always provide a superior customer experience.
1
We will give you a 30-day, money-back guarantee.
If you’re not satisfied with our TV, Internet, Voice or Home services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for your first 30 days of service, any charges you paid for standard installation and any Home Secure and Control equipment purchased.
2
We will always be on time within your 2 hour appointment window
or you’ll receive a $20 credit*.
As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20*.
3
We will resolve routine issues in one visit or you’ll receive a $20* credit.
After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20*. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.
4
We will treat you and your home with courtesy and respect.
Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us.
5
We’re here for you, 24 hours a day, 7 days a week
to answer questions at your convenience.
Contact us with any questions or service-related issues. With a variety of ways to reach us, you can choose what works best for you: Contact Us
6
We will quickly address any problem you experience.
If we do not satisfactorily complete installation or can’t resolve the routine issue during the 30 days following the first visit to your home, we will extend a complimentary service to your account. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.
7
We will continually offer the best and most video choices.
We strive to offer you more ways to access the entertainment you love across all your devices, including the most choices in HD.
* $25 credit provided in Comcast systems in Illinois.

Every Comcast employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve our customers better and listen carefully to their feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share your feedback.
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