Comcast Customer Guarantee

Since 1963, Comcast has been dreaming big.

Comcast Customer Guarantee

We bring exciting products and unparalleled choices to customers across America with our state-of-the-art video, high-speed Internet, phone and online services. We push the boundaries of innovation and creativity because we want to exceed our customers' expectations.

We are committed to providing Comcast customers with a consistently superior customer experience. If for any reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.

 

We make the following guarantees to our customers:

We will give you a 30-day, money-back guarantee on our video, voice, high-speed or Home Secure and Control services.

If you’re not satisfied with these services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for your first 30 days of service, any charges you paid for standard installation and any Home Secure and Control equipment purchased.

We will always be on time within your 2 hour appointment window or we'll credit you $20* or give you a free premium channel for three months.

As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20* or give you a free premium channel for three months.

We will resolve routine issues in one visit or we'll credit you $20* or give you a free premium channel for three months.

After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20* or give you a free premium channel for three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.

We will treat you and your home with courtesy and respect.

Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us.

We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience

You can contact us regarding any service-related issue by calling 1-800-COMCAST or in any of the following ways:

We will quickly address any problem you experience.

If we do not satisfactorily complete installation or can’t resolve the routine issue during the 30 days following the first visit to your home, we will extend a complimentary service to your account. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.

We will continually offer the best and most video choices.

We’re working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use On Demand to bring you dramatically more content choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else.

* $25 credit provided in Comcast systems in Illinois.

Every Comcast employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve our customers better and listen carefully to their feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share your feedback.

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