Customer Care In the News - Archives

Explore past news articles and learn how Comcast is working to serve you better.

2009 News Articles

12/6/09 - Comcast Works to Repair Its Customer-Service Reputation (Press of Atlantic City)

11/24/09 - Comcast Customer Guarantee (KATU-TV Portland)

11/18/09 - Social Media Like Twitter Change Customer Service (USA Today)

11/15/09 - Coaching Sessions Help Calls Go More Smoothly (Chicago Tribune)

10/19/09 - Comcast's Friendly Voice (Herald Net)

10/13/09 - Comcast Promises the Show Up or Pay Up (Houston Chronicle)

10/12/09 - Comcast Launches the Comcast Customer Guarantee (The Chattanoogan)

8/25/09 - Can Comcast Make a Connection? (Minneapolis Star Tribune)

6/26/09 - Businesses Use Twitter to Communicate with Customer (USA Today)

4/20/09 - Comcast Banks on Appeal of In-State Service Centers (Journal Gazette)

4/10/09 - Comcast Looks to Gain Edge Through Customer Service (Deseret News)

1/13/09 - Comcast's Twitter Man (Business Week)

2008 News Articles

10/29/08 - Comcast Cares? Has Customer Service Improved? (Baltimore Sun)

9/18/08 - Comcast Gives Field Techs New Gear (Great Lakes IT Report)

8/17/08 - Empowered, Happy Employees Create Satisfied Customers (Denver Post)

8/04/08 - How Comcast Keeps Its Network Humming (Everett Herald)

7/25/08 - Griping Online? Cable Company Hears You and Talks Right Back (New York Times)

7/22/08 - Still on Hold? Twitter Can Rescue You from Customer Service Line Waits (ABC News)

7/4/08 - Cover Story: Inside Comcast's Downingtown (Multichannel News)

4/20/08 - Comcast's Big Push to Repair Its Image (Philadelphia Inquirer)

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