Explore past news articles and learn how Comcast is working to serve you better.
2009 News Articles
12/6/09 - Comcast Works to Repair Its Customer-Service Reputation (Press of Atlantic City)
11/24/09 - Comcast Customer Guarantee (KATU-TV Portland)
11/18/09 - Social Media Like Twitter Change Customer Service (USA Today)
11/15/09 - Coaching Sessions Help Calls Go More Smoothly (Chicago Tribune)
10/19/09 - Comcast's Friendly Voice (Herald Net)
10/13/09 - Comcast Promises the Show Up or Pay Up (Houston Chronicle)
10/12/09 - Comcast Launches the Comcast Customer Guarantee (The Chattanoogan)
8/25/09 - Can Comcast Make a Connection? (Minneapolis Star Tribune)
6/26/09 - Businesses Use Twitter to Communicate with Customer (USA Today)
4/20/09 - Comcast Banks on Appeal of In-State Service Centers (Journal Gazette)
4/10/09 - Comcast Looks to Gain Edge Through Customer Service (Deseret News)
1/13/09 - Comcast's Twitter Man (Business Week)
2008 News Articles
10/29/08 - Comcast Cares? Has Customer Service Improved? (Baltimore Sun)
9/18/08 - Comcast Gives Field Techs New Gear (Great Lakes IT Report)
8/17/08 - Empowered, Happy Employees Create Satisfied Customers (Denver Post)
8/04/08 - How Comcast Keeps Its Network Humming (Everett Herald)
7/25/08 - Griping Online? Cable Company Hears You and Talks Right Back (New York Times)
7/22/08 - Still on Hold? Twitter Can Rescue You from Customer Service Line Waits (ABC News)
7/4/08 - Cover Story: Inside Comcast's Downingtown (Multichannel News)
4/20/08 - Comcast's Big Push to Repair Its Image (Philadelphia Inquirer)